Job Overview
Nexus Prime Talent is supporting candidates for customer service opportunities associated with an international support process. This role is suitable for graduates with excellent communication skills who are comfortable working in a 24/7 rotational shift environment within a remote / work-from-home setup.
The position involves handling customer interactions professionally while following defined workflows, service standards, and compliance requirements.
Process & Role Details
- Role: Customer Service Associate
- Job Type: Full-Time
- Work Mode: Remote / Work From Home
- System Pickup Location: Delhi
- Working Days: 5 days per week
- Weekly Offs: 2 rotational offs
- Shift Timings: 24/7 rotational shifts
Key Responsibilities
- Handle customer interactions professionally through assigned support channels
- Resolve customer queries accurately within defined service timelines
- Communicate clearly and effectively with customers
- Follow process workflows, scripts, and compliance standards
- Maintain accurate documentation and system records
- Meet productivity, quality, and attendance benchmarks
Eligibility & Requirements
- Graduation is mandatory
- Excellent communication skills in English (spoken and comprehension)
- Comfortable working in 24/7 rotational shifts
- Ability to work from home with required infrastructure
- Willingness to collect company-provided system from Delhi pickup location
Compensation Details
- Total CTC: ₹35,000 per month
- In-hand Salary: ₹28,000 per month
- Quarterly Bonus: ₹6,000+ (performance-based)
Additional Perks
- Internet allowance: ₹1,500 per month
- Food allowance: ₹1,000 per month
- Laptop provided by the company
Recruitment & Service Disclosure
Nexus Prime Talent operates as an independent recruitment and career support firm. We do not act as the direct employer and do not claim exclusive hiring authority for any organization unless explicitly stated.
For certain opportunities, paid recruitment assistance services may apply. These services may include profile evaluation, shortlisting support, interview coordination, and process guidance based on candidate requirements.
As part of recruitment support, shortlisted candidates may receive role-specific preparation assistance, which can include interview guidance, commonly asked questions, process explanations, and mock interview discussions where required. These services are intended to help candidates understand role expectations and hiring processes and do not guarantee selection or employment.
Any applicable service fee is strictly for recruitment support services only and not for employment, job guarantees, or offer letters. Candidates are free to pursue opportunities independently if they choose.
Shortlisting and further communication are based on eligibility, experience, and current role requirements. Only suitable candidates will be contacted.