Job Overview
Nexus Prime Talent is supporting candidates for a Non-Voice (Chat Support) opportunity associated with a customer support process. This role involves handling customer queries via chat and providing timely, accurate assistance based on defined workflows.
The position is suitable for freshers and experienced candidates with good English typing skills and basic computer knowledge.
Process & Role Details
- Process: Customer Support – Chat (Non-Voice / Backend)
- Process Name: MB
- Role: Customer Support Executive (Chat Support)
- Work Mode: Work From Home
- Shift: Day Shift
- Working Days: 5 days per week
Key Responsibilities
- Handle customer interactions through chat support channels
- Resolve customer queries professionally and within defined timelines
- Follow process guidelines, scripts, and quality standards
- Maintain accurate records and documentation of chat interactions
- Ensure customer satisfaction through effective written communication
Eligibility & Requirements
- Minimum 12th Pass
- Freshers and experienced candidates are eligible
- Excellent communication skills in English and Hindi (written and comprehension)
- Fast and accurate typing speed
- Basic computer and system-handling skills
- Personal laptop is mandatory for Work From Home setup
Compensation Details
- Freshers: ₹17,000 – ₹18,000 in-hand (Approx. CTC ₹20,000 – ₹21,000)
- Experienced Candidates: ₹19,000 – ₹20,000 in-hand (Approx. CTC ₹23,000 – ₹24,000)
Interview Process
- Single-round interview
- Interview format is simple and formal
- Good written communication is mandatory
Recruitment & Service Disclosure
Nexus Prime Talent operates as an independent recruitment and career support firm. We do not act as the direct employer and do not claim exclusive hiring authority for any organization unless explicitly stated.
For certain opportunities, paid recruitment assistance services may apply. These services may include profile evaluation, shortlisting support, interview coordination, and process guidance based on candidate requirements.
As part of recruitment support, shortlisted candidates may receive role-specific preparation assistance, which can include interview guidance, commonly asked questions, process explanations, and mock interview discussions where required. These services are intended to help candidates understand role expectations and hiring processes and do not guarantee selection or employment.
Any applicable service fee is strictly for recruitment support services only and not for employment, job guarantees, or offer letters. Candidates are free to pursue opportunities independently if they choose.
Shortlisting and further communication are based on eligibility, experience, and current role requirements. Only suitable candidates will be contacted.